Customer Service and Processing Coordinator

Customer Service & Processing Coordinator

Homestead Meats & Processing is a growing locally owned, state-inspected meat processing and retail business in Langston, Oklahoma. We take pride in serving our community, supporting local agriculture, and providing quality products and exceptional customer service.

Position Overview

Homestead Meats & Processing is seeking a dependable, friendly, highly organized, and hardworking individual to join our team as a Customer Service & Processing Coordinator.

This position plays an essential and important role in our daily operations, serving as a primary point of contact for customers while coordinating meat processing orders, maintaining accurate records, assisting with retail sales, and supporting various activities throughout our facility.

This is NOT a traditional desk job. While administrative duties and customer service are significant parts of the position, this role also involves hands-on work, physical activity, and assisting in other areas of the facility as needed.

We are looking for someone who takes initiative, pays close attention to detail, can manage multiple responsibilities, and enjoys working in a busy, team-oriented environment.

Key Responsibilities

Customer Service, Sales & Front Office Operations

• Greet customers and visitors in a friendly, professional manner.
• Answer incoming phone calls, respond to customer questions, and direct inquiries appropriately.
• Provide excellent customer service while representing our company's welcoming, community-focused values.
• Assist customers with retail meat purchases, checkout, and payments.
• Actively promote our retail products and processing services by making recommendations, answering product questions, and identifying additional sales opportunities.
• Build and maintain positive relationships with customers to encourage repeat business.
• Prepare invoices, process payments, and maintain accurate customer records.
• Schedule appointments and assist with calendar management.
• Perform general office duties, including filing, photocopying, data entry, maintaining logs, and organizing documents.
• Provide administrative support to management as needed.

Meat Processing Orders & Organization

• Assist customers with beef, lamb, and goat processing orders and cutting instructions.
• Accurately enter, update, and maintain customer information and processing instructions.
• Track and monitor customer orders throughout the processing process, ensuring order statuses and records remain accurate and up to date.
• Maintain organized records of incoming orders, processing progress, completed orders, and customer pickups.
• Communicate with customers regarding order status, availability, and pickup arrangements.
• Coordinate with processing staff to ensure orders are properly documented, prepared, and ready for customers.
• Manage multiple orders and deadlines while maintaining accuracy and attention to detail.
• Identify and help resolve order discrepancies or customer concerns.
• Follow up on outstanding orders and ensure important details are communicated between customers, management, and processing staff.

Retail, Order Preparation & Physical Duties

• Assist with gathering, bagging, organizing, and preparing meat orders for customer pickup.
• Verify orders for accuracy before releasing them to customers.
• Load bags and/or packages of meat into customers' vehicles.
• Assist with stocking, organizing, and maintaining the retail area.
• Help maintain clean, organized, and safe workspaces.
• Assist with livestock handling and other facility-related tasks when needed and when properly trained.
• Perform additional duties throughout the facility as assigned.

Qualifications & Skills

The ideal candidate will possess:

• Exceptional organizational skills and the ability to manage multiple orders and responsibilities simultaneously.
• Strong attention to detail, particularly when recording customer instructions, tracking orders, and preparing invoices.
• Excellent customer service, communication, and interpersonal skills.
• Strong sales abilities, including the confidence to discuss products, make recommendations, and identify opportunities to increase sales.
• A friendly, positive attitude and a genuine willingness to help others.
• The ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Basic computer skills and the ability to learn specialized processing and order management software.
• Dependability, punctuality, and a strong work ethic.
• The ability to work independently, take initiative, and recognize what needs to be done without constant direction.
• A team-oriented mindset and willingness to assist wherever needed.
• The ability to remain professional and organized during busy or stressful situations.
• A willingness to learn about meat processing, livestock, and the products and services we offer.

Preferred Experience

Previous experience in sales, customer service, retail, office administration, agriculture, or meat processing is highly beneficial but not required.

We are willing to train the right individual who demonstrates excellent customer service skills, organization, a positive attitude, a willingness to learn, and an excellent work ethic.

Physical Requirements & Work Environment

This position involves both office responsibilities and physically demanding work.

Applicants should be able to:

• Stand, walk, bend, reach, and move throughout the facility during the workday.
• Frequently handle, lift, and carry boxes or packages of meat.
• Assist with loading customer orders into vehicles.
• Work in refrigerated areas and environments with varying temperatures.
• Work safely around meat processing equipment and livestock when duties require it, after appropriate training.
• Follow all company safety, sanitation, and food-handling procedures after appropriate training.
• Perform physical tasks safely, with appropriate assistance or equipment when needed.

What We're Looking For

The right person will be equally comfortable and enjoy interacting with customers in person, answering phones, managing paperwork, assisting with sales, preparing customer orders, loading meat, and stepping in to help wherever needed.

Salary

We are offering a starting salary of $14-18/hour depending upon experience. Benefits include a family-owned business atmosphere, relaxed dress code, and employee discounts in the retail section.

Homestead Meats & Processing is a growing locally owned, state-inspected meat processing and retail business. We take pride in serving our community, supporting local agriculture, and providing quality products and exceptional customer service.