Dairy Technical Services and Sales Specialist

Position Title: Technical Services & Sales Specialist
Territory: New York State

About Acepsis, LLC

Acepsis, LLC is a Wisconsin-based company developing hygiene, water treatment, and facility sanitation technologies for dairy farms. We help producers improve milk quality, animal wellness, and operational performance.

Base Salary: $75,000-$95,000, plus performance incentives. Salary will be based on expertise and experience.

Job Summary

Acepsis is seeking a Technical Services & Sales Specialist to support dairy customers across New York. This field-based role combines hands-on technical service with customer relationship management and territory growth. The Specialist will install, troubleshoot, maintain, and train customers on Acepsis hygiene technologies while identifying service needs, cross-selling opportunities, and qualified leads for the sales team.

In addition to technical service responsibilities, this person will play an important role in growing the territory by identifying cross-selling opportunities with existing customers, developing relationships with prospective customers, and generating qualified leads for follow-up by the Acepsis sales team.

Key Responsibilities

1. Technical Service: Install, inspect, maintain, and troubleshoot Acepsis hygiene, water treatment, and related systems; resolve mechanical, electrical, chemical dosing, and system-performance issues; conduct routine service visits; and train farm staff on proper use and maintenance.
2. Customer Support: Build trusted relationships with dairy producers, herd managers, veterinarians, nutritionists, dealers, and other influencers; address customer questions promptly; monitor satisfaction; and communicate field feedback to Acepsis leadership.
3. Sales Support and Lead Generation: Identify cross-selling opportunities, recognize customer pain points, generate qualified leads, introduce Acepsis capabilities to prospects, support product demonstrations and events, and coordinate follow-up with the sales team.
4. Territory Management: Plan and prioritize service visits, follow-ups, prospecting activity, and customer meetings; maintain appropriate tools and parts; submit timely reports and activity updates; and work independently while staying aligned with technical service and sales teams.
5. Safety and Compliance: Follow Acepsis safety protocols and applicable environmental, agricultural, and chemical-use guidelines during service and installation work.

What We Are Looking For

• High school diploma or equivalent required; technical certification or degree in mechanical, electrical, agricultural, or related field preferred.
• 2+ years of experience in agricultural equipment service, dairy equipment, technical field service, or a related technical role preferred.
• Dairy farm experience, including milk quality, udder health, milking procedures, calf health, or hygiene systems, is a strong advantage.
• Strong troubleshooting, problem-solving, communication, customer service, and reporting skills.
• Prior sales, account management, territory, or customer development experience helpful but not required.
• Valid driver’s license with clean driving record; ability to travel extensively across New York, including approximately 20% overnight stays.
• Ability to lift and carry up to 50 pounds and work in varied farm environments.

Why Join Acepsis?

• Competitive salary, retirement savings plan, paid time off, and holidays.
• Reimbursed health, dental, and vision insurance.
• Company-provided vehicle, tools, and equipment.
• Opportunity to grow with an innovative agricultural technology company focused on dairy herd health and farm performance.