Fuels Asst. Manager
Assistant Manager - Refined Fuels
Department: Refined Fuels
Reports To: Fuels Manager
Position Summary
The Assistant Manager helps oversee the day-to-day operations of the Fuels Department while working to grow sales and maintain strong customer relationships. This position works closely with customers, drivers, service personnel, and management to ensure products are delivered safely, customers are taken care of, and the department continues to grow.
This is a hands-on position that requires knowledge of propane and refined fuels operations, a commitment to customer service, and a willingness to step in wherever needed to support the team.
Essential Duties and Responsibilities
Sales & Customer Service
• Call on existing and prospective customers to promote fuel, propane, and related services.
• Build and maintain strong customer relationships.
• Identify opportunities to grow existing accounts and develop new business.
• Prepare quotes and pricing recommendations.
• Assist customers with product recommendations and service needs.
• Work to meet department sales and gross margin goals.
• Represent the company in a professional manner throughout the trade territory.
Operations Support
• Assist with the daily operations of the refined fuels department.
• Work alongside drivers, service technicians, and office personnel to ensure customer needs are met.
• Help coordinate deliveries and customer service requests.
• Support safe work practices and compliance with company policies and industry regulations.
• Assist with inventory management and equipment utilization.
• Respond to customer concerns and help resolve issues in a timely manner.
• Assist with employee training and onboarding.
• Serve as a resource for employees and customers when questions or issues arise.
• Assist with fuel and propane deliveries when needed due to workload, employee absences, emergencies, or other operational demands.
Business Development & Community Involvement
• Participate in customer appreciation events, trade shows, and industry meetings.
• Monitor local market conditions and competitor activity.
• Identify opportunities to increase sales and improve customer service.
• Support department marketing and promotional activities.
Administrative Duties
• Maintain accurate customer, sales, and pricing records.
• Complete required sales, delivery, and customer documentation.
• Assist with customer agreements and account maintenance.
• Support reporting and planning activities as needed.
Qualifications
• High school diploma or equivalent required.
• Associate's degree or equivalent industry experience preferred.
• Minimum 3-5 years of experience in propane and refined fuels sales, delivery, operations, or customer service required.
• Experience building customer relationships and developing new business opportunities.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently and as part of a team.
• Must possess a Class A or Class B Commercial Driver's License (CDL) with appropriate endorsements or have the ability to obtain one within six months of employment.
Position Goal
Support the continued growth and success of the Refined Fuels Department by taking care of customers, growing sales, supporting daily operations, and helping the team deliver safe and reliable service.
Department: Refined Fuels
Reports To: Fuels Manager
Position Summary
The Assistant Manager helps oversee the day-to-day operations of the Fuels Department while working to grow sales and maintain strong customer relationships. This position works closely with customers, drivers, service personnel, and management to ensure products are delivered safely, customers are taken care of, and the department continues to grow.
This is a hands-on position that requires knowledge of propane and refined fuels operations, a commitment to customer service, and a willingness to step in wherever needed to support the team.
Essential Duties and Responsibilities
Sales & Customer Service
• Call on existing and prospective customers to promote fuel, propane, and related services.
• Build and maintain strong customer relationships.
• Identify opportunities to grow existing accounts and develop new business.
• Prepare quotes and pricing recommendations.
• Assist customers with product recommendations and service needs.
• Work to meet department sales and gross margin goals.
• Represent the company in a professional manner throughout the trade territory.
Operations Support
• Assist with the daily operations of the refined fuels department.
• Work alongside drivers, service technicians, and office personnel to ensure customer needs are met.
• Help coordinate deliveries and customer service requests.
• Support safe work practices and compliance with company policies and industry regulations.
• Assist with inventory management and equipment utilization.
• Respond to customer concerns and help resolve issues in a timely manner.
• Assist with employee training and onboarding.
• Serve as a resource for employees and customers when questions or issues arise.
• Assist with fuel and propane deliveries when needed due to workload, employee absences, emergencies, or other operational demands.
Business Development & Community Involvement
• Participate in customer appreciation events, trade shows, and industry meetings.
• Monitor local market conditions and competitor activity.
• Identify opportunities to increase sales and improve customer service.
• Support department marketing and promotional activities.
Administrative Duties
• Maintain accurate customer, sales, and pricing records.
• Complete required sales, delivery, and customer documentation.
• Assist with customer agreements and account maintenance.
• Support reporting and planning activities as needed.
Qualifications
• High school diploma or equivalent required.
• Associate's degree or equivalent industry experience preferred.
• Minimum 3-5 years of experience in propane and refined fuels sales, delivery, operations, or customer service required.
• Experience building customer relationships and developing new business opportunities.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently and as part of a team.
• Must possess a Class A or Class B Commercial Driver's License (CDL) with appropriate endorsements or have the ability to obtain one within six months of employment.
Position Goal
Support the continued growth and success of the Refined Fuels Department by taking care of customers, growing sales, supporting daily operations, and helping the team deliver safe and reliable service.