Horticulture Equipment Support Specialist

Position Summary

This position provides technical support to grower customers using processing equipment needed to fully expand and utilize HydraFiber products. Candidate should reside near a major airport.

Duties and Responsibilities

• Perform various activities for customers to ensure success of HydraFiber utilization:

• Train onsite staff on the functions of the specific machinery they'll be using to process their HydraFiber products;

• Visit growers to ensure HydraFiber inclusion rates are correct/as expected; and
• Act as point of contact for HydraFiber Equipment questions.

• Provide post-machine installation technical support, including answering customer questions regarding operation and calibration.
• Train and assist growers concerning process and machine adjustment needed to ensure satisfactory container filling.
• Assist in communication between Profile Products, Adept Ag, and the growers by performing activities including, but not limited to:

• Participating in conference calls between Profile Products and Adept Ag to discuss customers and activities associated with equipment support
• Participating in conference calls between Adept Ag and growers during troubleshooting activities

• Provide reports of customer engagement to affected parties as needed within 48 hours of occurrence. Circulate and file reports in CRM
• Support Profile Products Horticulture Equipment R&D initiatives
• Perform additional duties as required.

Job Requirements

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree in Horticulture, Agriculture, Mechanical Engineering or Agricultural Engineering related field
• 2 years' commercial horticulture production experience preferred, with a background in commercial production and mechanized processing technology is a plus

Equipment Support Specialist Essential Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent verbal and written communication skills
• Strong analytical and mechanical skills
• Ability to build and maintain relationships with a wide range of people and personalities
• Ability to work independently, as well as to collaborate in a team environment
• Solid decision-making skills
• Excellent PC skills including proficiency with MS Office
• Demonstrated ability to prioritize and handle tasks with a high degree of accuracy

Language Skills:

• Ability to read, write, and speak English; bilingual in Spanish preferred

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Possess the ability to fulfill office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time, performing computer entry, participating in filing activity, and lifting and carrying office supplies (paper reams, mail, etc.).
• The employee must occasionally lift and/or move up to 50 pounds.
• May require more than 40 hours per week to perform the essential duties of the position.
• While at production facilities, the employee may be required to make quick, precise adjustments to machine controls; use hands to handle, control, or feel objects, tools or controls; use fingers to grasp, move, or assemble objects.
• Fine hand manipulation (keyboarding).

Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position works in home office and production environments.
• The noise level in the home office work environment is usually moderate; the noise level in the production environment is typically loud and dusty.
• This position travels approximately 60% of the time.