Tile Customer Service Representative

Tile Customer Service Representative

Job Description

Tile Customer Service Representative responsibility is to grow our customers, ADS, and North Star Ag’s tile business through organization, timeliness, customer service, & to become a trusted partner within their business.

Reports to: Directly to Tile Manager

Responsibilities

Yards: Tower City

• Manage Inventory Levels
• Order product to align with min-max levels as well as current demand and orders
• Organize/participate in seasonal Inventory counts
• Adjust inventory to reflect physical counts
• Inventory: Will be taken monthly in season and Quartey out of season
• Meet customers at yard for pickup if needed.

Customer Invoice/Order:

• All orders of project size or larger & key contractors will be managed by tile manager, assisted by the tile CSR
• Enter/update customer invoices to reflect accurate order and delivery, pricing and tax
• Update customer invoice for returns/changes
• Close invoice and send to customer
• Take CC payment for cash sales

Deliveries/Pick up:

• Schedule deliveries of tile and fittings from NSA yards
• Schedule pickup and deliveries from ADS plants/yards
• Schedule core pick ups

Vendor Orders:

• Place orders to be picked up at the Plant
• Place orders to be delivered to customer/project

Vendor Invoices:

• Enter product invoice into inventory
• Send invoice along with receipt to accounting to pay

Communication:

• With Tile manager, ADS rep, ADS logistics/drivers & customers' needs to be timely within the hour of a missed call/text/email.
• Communication must be clear/concise/accurate to ensure efficiency & organization.
• All calls must come in through company phone & texting must be done through texting application used by North Star Ag.
• Network with industry professionals
• Relationship building with customers (provide occasional lunch, marketing/clothing, etc.)
• Customer entertainment/networking (taking customers to events/shows/educational seminars)
• Attending farm shows as requested

Training Period:

• For the first 3 months, 2 days spent in Tower
• After that, up to 1 day each week in one of the yards.
• Spot check inventory
• Check delivered pipe
• Be familiar with lot layout

Education/Requirements:

• High school diploma or equivalent required, college degree preferred, agriculture experience is beneficial.
• Significant work experience in customer service or sales is strongly preferred.
• Able to memorize product specifications and demonstrate use accurately.
• Must be reliable and punctual.
• Desire to continue to develop skills and knowledge.
• Excellent selling, communication (both written and verbal), and negotiation skills.
• Outstanding interpersonal skills and a positive attitude.
• Articulate and well-spoken with excellent phone and email etiquette.
• Strong work ethic, self-motivated.
• Always demonstrate honesty and integrity.
• Excellent knowledge of MS Office.
• Prioritizing time management and organizational skills.

Hours: Monday-Friday 8 am-5 pm or as needed, in winter and summer. Monday-Friday 8am-6pm and Saturdays 8 am-3 pm or as needed in spring and fall.

Benefits Package:

• Health, Dental and Vision Insurance Benefits
• 401K Matching program.
• Vacation Pay
• Paid Holidays