Tile Customer Service Representative

Job Description

Tile Customer Service Representative responsibility is to grow our customers, ADS, and North Star Ag's tile business through organization, timeliness, customer service, & to become a trusted partner within their business.

Reports to: Directly to Tile Manager

Responsibilities

Yards: Tower City

• Manage Inventory Levels
• Order product to align with min-max levels as well as current demand and orders
• Organize/participate in seasonal Inventory counts
• Adjust inventory to reflect physical counts
• Inventory: Will be taken monthly in season and Quartey out of season
• Meet customers at yard for pickup if needed.

Customer Invoice/Order:

• All orders of project size or larger & key contractors will be managed by tile manager, assisted by the tile CSR
• Enter/update customer invoices to reflect accurate order and delivery, pricing and tax
• Update customer invoice for returns/changes
• Close invoice and send to customer
• Take CC payment for cash sales

Deliveries/Pick up:

• Schedule deliveries of tile and fittings from NSA yards
• Schedule pickup and deliveries from ADS plants/yards
• Schedule core pick ups

Vendor Orders:

• Place orders to be picked up at the Plant
• Place orders to be delivered to customer/project

Vendor Invoices:

• Enter product invoice into inventory
• Send invoice along with receipt to accounting to pay

Communication:

• With Tile manager, ADS rep, ADS logistics/drivers & customers' needs to be timely within the hour of a missed call/text/email.
• Communication must be clear/concise/accurate to ensure efficiency & organization.
• All calls must come in through company phone & texting must be done through texting application used by North Star Ag.
• Network with industry professionals
• Relationship building with customers (provide occasional lunch, marketing/clothing, etc.)
• Customer entertainment/networking (taking customers to events/shows/educational seminars)
• Attending farm shows as requested

Training Period:

• For the first 3 months, 2 days spent in Tower
• After that, up to 1 day each week in one of the yards.
• Spot check inventory
• Check delivered pipe
• Be familiar with lot layout

Education/Requirements:

• High school diploma or equivalent required, college degree preferred, agriculture experience is beneficial.
• Significant work experience in customer service or sales is strongly preferred.
• Able to memorize product specifications and demonstrate use accurately.
• Must be reliable and punctual.
• Desire to continue to develop skills and knowledge.
• Excellent selling, communication (both written and verbal), and negotiation skills.
• Outstanding interpersonal skills and a positive attitude.
• Articulate and well-spoken with excellent phone and email etiquette.
• Strong work ethic, self-motivated.
• Always demonstrate honesty and integrity.
• Excellent knowledge of MS Office.
• Prioritizing time management and organizational skills.

Hours: Monday-Friday 8 am-5 pm or as needed, in winter and summer. Monday-Friday 8am-6pm and Saturdays 8 am-3 pm or as needed in spring and fall.

Benefits Package:

• Health, Dental and Vision Insurance Benefits
• 401K Matching program.
• Vacation Pay
• Paid Holidays